Items shipped to local Gold Coast and Brisbane area are delivered directly by the Pilates World team.

All orders outside this area are via carriers independent of Pilates World. Local depot delivery is offered for large items. Customers requiring home delivery should contact Pilates World for a quote.  

Once the goods are dispatched from our warehouse the carriers are responsible for your goods. Each carrier has specific terms and conditions. If your goods are damaged in transit you should immediately notify the carrier and Pilates World, and we will assist you in what course of action to take once the damage has been assessed in accordance with Australian Consumer Law and the terms and conditions of the carrier insurance. If you attend a depot for collection and notice the product is damaged or not in the condition you would expect, please notify the depot and Pilates World immediately. Do not accept/sign for items that are damaged. This will forfeit any responsibility of the carrier.

A PHYSICAL ADDRESS must be supplied when purchasing, P.O Boxes are not accepted.

Provided your goods are in stock at the time of purchase, your goods will be dispatched once payment has been received. The delivery times may vary depending on the state you live in and how close to the capital cities you are. In most cases you will receive your goods in 1 to 6 days if you live in Victoria, New South Wales or Queensland. Times will be longer for people who live in Tasmania, Western Australia and the Northern Territory and in most cases delivery times to these states will be from 4 to 12 days after payment is received.

Products must be paid for in full before being dispatched. Please note delivery times/dates are an estimate only. Pilates World accepts no responsibility if these times are inaccurate at the time of delivery. With most carriers we are able to track your order through your consignment note number. Give us a call if you are concerned about your delivery time.

Pre-ordered products require a 50% deposit with the balance due before delivery. Pilates World imports it’s products via international shipping. Despite arrival estimates given, delays are common and Pilates World can not guarantee delivery date for pre-orders items. Pilates World will not be held responsible for set backs due to international shipping delays.

All deliveries must be signed for. Please ensure there is someone available at the delivery address. If there is no one there the courier will leave a note and will attempt to deliver it again. We recommend having someone over the age of 18 years accept the delivery. Individual carriers terms and conditions may vary in regards to who can accept delivery.

In the event that you are not available to meet the driver at the agreed time, a rebooking fee will be charged to your account. You will need to contact customer service to arrange a new time and pay the fee. Normal delivery fees and charges apply.

Due to remote areas being difficult to reach by freight companies, please contact Pilates World directly to receive a shipping quote.

Definition of remote areas -  A place that is not close to any larger city or any other point, where local depots of freighting/courier companies are located.